To help people maintain and improve their wellbeing, our care staff are trained and supported to:
- Be aware of any mental health conditions, sensory impairments or physical problems that a person already has.
- Look for any changes in how the person usually is, and any signs or symptoms of new conditions.
- Record observations in the person’s care plan.
- Share information and concerns with healthcare professionals, including the person’s GP.
- Know when and how to make a referral to the relevant healthcare services.